💎 About Our Jewelry

Q: What materials are your accessories made from?
A: Most of our items are made from sterling silver or high-quality alloy with anti-tarnish finishes. Product details are listed on each product page.

Q: Will your jewelry tarnish or cause allergies?
A: Our pieces are crafted with sensitive skin in mind. We recommend storing them properly and avoiding contact with water or perfume for longevity.

📦 Orders & Shipping

Q: Where do you ship from?
A: Our products are shipped directly from our international suppliers. This allows us to offer a wider variety at accessible prices.

Q: How long does shipping take?
A: UK orders typically arrive within 7–14 business days. See our Shipping Policy for details.

Q: Can I track my order?
A: Yes! You will receive a tracking number by email once your order is shipped.

🔁 Returns & Exchanges

Q: Can I return or exchange an item?
A: Yes, within 14 days of delivery. Items must be unused and in original packaging. Please note: earrings are non-returnable for hygiene reasons. See our Return Policy.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shopify Payments. Your payment is securely processed.

Q: Is my information safe?
A: Yes. We use secure encryption protocols and never store sensitive payment information.

🧾 Other

Q: Do you offer gift wrapping?
A: At this time, we do not offer gift wrapping, but our packaging is always elegant and ready to gift.

Q: How can I contact you?
A: You can reach our support team at support@aillmay.com or through our Contact page.